Below are some of our most frequently asked questions. If you have a question or concern that is not covered below or need help then please feel free to contact me at laura@gracefulmusepaperie.com or you can use the contact form here.
Where possible, please include your order number and name with your email. Please expect a response within 1-3 business days.
Where possible, please include your order number and name with your email. Please expect a response within 1-3 business days.
Processing Times
All orders are shipped within 7- 10 business days of payment . During sales, please allow 2- 3 weeks processing time.
Where is my order?
For orders shipped with tracking, please refer to your tracking number for up to date information on shipping status.
For all other orders, please contact me ( don't forget to include your order number and full name).
Can I change my shipping address?
Please double check your shipping address when checking out. Graceful Muse Paperie is not responsible for any additional shipping charges for packages that are returned to us due to incorrect shipping names or addresses. To read more about our shipping policy, click here
What is your refund policy?
Due to the nature of our products, unfortunately, we do not accept refunds or exchanges. However, if there is an issue with your order, please contact me, and I'll do my best to work out a resolution.
Our refund policy can also be found here
Will my order be tracked?
We offer free tracking upgrades for all high value and large or heavy orders. All other orders are sent partially tracked (for international orders) or via lettermail (for local and domestic orders).
Returns, Cancellations, and Exchanges
Due to the nature of these items, we do not accept returns or exchanges. If there is a problem with your order, please send us a message and we will do our best to fix the issue.
If you wish to cancel your order, the request must be made within 24 hours of ordering. After 24 hours the order cannot be cancelled.
If you wish to cancel your order, the request must be made within 24 hours of ordering. After 24 hours the order cannot be cancelled.
Can I update or edit my order?
Once an order has been placed it cannot be edited, updated, or changed. Please confirm your address and make sure it is correct and also confirm that you are purchasing the correct items at checkout.
Something is wrong with my order
As a small handmade business, we always try our best to ensure that all orders are checked for quality and accuracy; however, mistakes can happen. If there is an issue with your order, please message me and I'll do my best to work out a solution for you. Please contact me with your order number, full name, description of the issue, and photo proof.
I think my order is lost
If an order has not been marked delivered, please wait for at least 3 - 4 weeks from the date the order was shipped until it is declared lost.
After this point, you may contact me at laura@gracefulmusepaperie.com for assistance. Please note that currently, some international orders may take upwards of 8 weeks to deliver.
After this point, you may contact me at laura@gracefulmusepaperie.com for assistance. Please note that currently, some international orders may take upwards of 8 weeks to deliver.
Can I combine my orders?
Wherever possible, I'll combine orders for you (depending on the stock availability). However, during sales, I'm unable to combine orders. Therefore, please make sure your order is correct before checkout.
Do you offer custom orders?
Unfortunately, I am not accepting custom requests at this time.
I have other questions and concerns
If you have any other questions or concerns that are not included in this FAQs, please contact us and we will be happy to assist. Thank you so much for your support!